Cody Whittaker
Articles
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FMS: Knowledge Base
The Knowledge Base area is a place where articles can be added about common issues/problems. Steps to solve this issue can be added here as well so users don’t have to create a ticket – they can so...
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FMS: Profile
The profile is the user's information that they can change. If users enter a cell phone number, they will receive text messages when an update is made to any requests they submit.
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Importing Users into the FMS from the CMS
To add users into the FMS from the CMS, login to the CMS and click on “Facilities Management System” on the right. NOTE: You must have the FMS permission in the security module in order to perform ...
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FMS: Users and Groups
Users When viewing users, you will see all the users within your system. From this page, you can edit that user’s information, the groups/buildings they are assigned to, and delete users. ** Wh...
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FMS: Message Bodies
Message Bodies Message bodies, which are also found under the organization area, are where you can customize the footer of e-mails that are sent for tickets and resources. The different footers inc...
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FMS: Organization
Organization Each FMS will have one organization which is your district information. This page will show the organization name, address, phone, and time zone. The public links contain links to giv...
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FMS: Buildings
Buildings If you’re a CMS client, your buildings will be imported for you. Otherwise, you can add your buildings and building information.
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FMS: Reports
Reports can be generated for your tickets and resource requests. There are different reports for both tickets and resources. You can also add filters to your report. Once you select your preferenc...